Childcare Coordinator

Purpose of this role

The childcare coordinator will work alongside their counterpart to ensure the quality of the children's services department through development and management of services and team. The successful candidate will act as primary point of contact for staff, parents/carers and external agencies to create a seamless delivery of services. They will be responsible for ensuring all safeguarding and welfare requirements are met in line with Ofsted, legislation, policy and industry standards.

Main duties & responsibilities

• Will be responsible for managing the day to day operation and delivery of Children's Services provisions with an emphasis on Birthday Parties and After School Club

• To ensure all administration tasks are completed to a high standard, including, but not limited to, contracts, confirmations, registration forms, rotas, payroll and shared inboxes

• To cover duties of other coordinators in their absence • Deliver and support departmental plans

• Adhere to company policies and procedures ensuring compliance with legislation and Ofsted requirements

• Being the first point of contact for department complaints and ensuring company policy is followed to come to a timely resolution

• Completing people management duties for direct reports, including, but not limited to, supervisions, probations, appraisals, sickness meetings, recruitments and training

• Observing staff and provision to make informed decisions for change that will positively impact the service and its delivery • Leading, managing and developing the team ensuring that each staff member makes a positive contribution to the success of the provision

• Collaborate with the marketing and comms team to agree and implement strategies to promote services

• Liaise with other departments to create a one team environment for the betterment of the organisation

• Ensure health and safety procedures are up to date and being followed. Constantly assess risk and find ways to reduce any identified

• Complete first aid training and administer when needed

• Monitor childcare software to ensure accuracy

• Complete weekly food order for Birthday Parties and After School Clubs

• Cover when there are staff shortages

• Work alongside counterpart for recruitment to vacant roles

• Maintain allergy management systems in line with company policy

• Keep accurate financial records to support departmental budget. This includes, but not limited to, chasing debt, adding payments to childcare software system, sending invoices, liaising with solicitors, cashing up, taking payments, creating purchase orders and setting up payment plans

• Work in partnership with the Local Authorities to support provision, keep up to date with changes and understand any funding available

• Provide excellent customer service

• Ensure MRM system is up to date and accurate with no payments owing

• Analyse the local market for Birthday Parties to ensure we are completive and offer good value for money

• Support Birthday party staff with the running of the day to ensure an excellent customer experience

• Oversee the running of Parties and facilitate any changes necessary to the improvement of the service

General

• There may be occasions when the post holder may be required to work at any other of the YMCA TG sites/offices in line with service needs.

• The post holder must at all times carry out his/her responsibilities with due regard to YMCA TG policies and procedures in particular Equal Opportunities, Health & Safety, Confidentiality, Safeguarding and Data protection Act.

All staff have a responsibility to participate in the YMCA TG Individual Performance Review Scheme and to contribute to their own development, and the development of any staff they appraise or are responsible for.

• The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the service.