Carrier Accounting Relationship Manager

As a Carrier Accounting Relationship Manager, you will be responsible for the delivery of the A&S financial targets for designated Business Units, through building and maintaining excellent relationships with Accounting Teams, BUs and relevant Stakeholders. To maximize cash flow to meet carrier settlement terms, reduce exposure and enhance customer service. Provide oversight to key strategic carriers ensuring any issues are handled with promptly and effectively.

The Role:

• Build and maintain ongoing relationships with carriers, BUs and A&S Teams in Ipswich and Mumbai
• Step in to resolve any issues on key strategic carriers as they occur whilst maintaining regular communication with them
• Provide strong visibility within the BUs to facilitate resolution of queries
• Facilitate regular meetings with the BU, where possible on a face-to-face basis, to achieve successful outcomes
• Manage the metrics to ensure all action is taken to achieve these
• Management of B&DD positions, hands on as necessary to reduce the bad debt position
• Provide guidance in the recovery of funded positions
• Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader
• Provide mentoring/knowledge sharing to ensure all necessary colleagues are upskilled
• Handle escalations, prioritizing urgent activity
• Produce Exec summary for stakeholders

The Requirements:

• Superior and clear communication, with excellent verbal and written communication skills to enable direct negotiation of challenging and difficult issues at organisational levels
• Excellent negotiation skills
• Strong impact and influence skills, including the ability to remotely influence others to meet agreed targets
• Clear understanding of escalation procedures and effective business communication routes
• Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritizing accordingly
• Good working knowledge of internal and external processes
• Ability to identify opportunities for improvements to practices and procedures
• Experience of query and issue resolution
• Proficient use of standard office applications including Microsoft Outlook, Word, Excel and PowerPoint.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a hybrid style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution.