Business Relationship Manager

Role: Business Relationship Manager

Department: ISS - Information Systems Services
Salary: Grade 8 - £46,485 - £55,295

Closing Date: Monday 24th February 2025

Interview Date: Tuesday 11th March 2025

The Business Relationship Manager is a crucial part of the Customer Strategy and Governance section of ISS and operates across the University to build and manage stakeholder relationships. With a focus on International strategic partnerships you will forge valuable relationships with Faculties and Professional Services to stimulate and shape strategic digital development priorities, and ensure that solutions and services offer maximum value to the University.

You will also analyse feedback from staff and students regarding services, responding to requested improvements and suggestions to create a culture of co-creation and customer service excellence. The role will encompass work to ensure the success of new partnerships, and to iteratively improve existing services and processes.

1. Contribute to the strategic planning of faculties and Professional Services areas, assisting with the prioritisation of digital developments and service improvements to deliver value to the University.
2. Act as an ambassador for ISS, providing an effective interface for communication, escalation and opportunity between ISS and the University community, introducing specialist expertise to the business where necessary.
3. Lead regular Service Reviews with senior stakeholders to report progress against agreed expectations, working with Delivery and Project Managers to implement a programme of continual service improvement to drive operational excellence across IT services.
4. Co-create business cases with the business area, which are customer focused and champion business value, rather than technology implementation.
5. Identify interdependencies between projects/programmes, working with project and delivery managers and stakeholders to exploit/escalate opportunities and risks as appropriate.
6. Provide advice/coaching/training, both to assist the business areas with an understanding of digital technologies and how they might add value, and to improve understanding of teams across ISS about the needs of the University.
7. To have regular engagement with business partners via appropriate committees, groups and meetings at Faculty and Professional Service level to learn and share pertinent information.
8. To undertake the duties as part of an integrated team and be expected to adopt priorities and engage in activities that promote the effective working of the whole team.
9. Be a champion for creative and new thinking and innovative working practices, sharing best practice and to keep abreast of industry and sector knowledge and insights.

1. Educated to degree level in an IT subject or equivalent professional experience in a similar role within an IT environment. (Essential)
2. Experience of business relationship management for an IT function in a large complex organisation. (Essential)
3. Proven experience managing relationships between IT and the business, ensuring alignment of IT services and priorities with business needs. (Essential)
4. Ability to bridge the gap between technical and non-technical audiences, being able to understand and clearly communicate with both stakeholder groups at all organisational levels. (Essential)
5. Ability to communicate detailed information, in a clear manner appropriate to the relevant audience, at all organisational levels. (Essential)
6. Experience of supporting and communicating change and IT transformation initiatives to successful outcomes. (Essential)
7. Strong interpersonal and communication skills, with the ability to influence and negotiate effectively. (Essential)
8. Excellent planning, organisational, time management and analytical problem solving skills. (Essential)
9. High level of professionalism and integrity, motivated by a strong customer service focus, being resilient and adaptive to change and challenges. (Essential)
10. Knowledge of the IT landscape in Higher Education, including emerging technologies and trends, and an awareness of the regulatory, compliance, and policy issues related to IT in Higher Education. (Desirable)
11. Proven track record of personal development, appropriate to the role, along with a commitment to ongoing growth. (Essential)

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

If interested, apply now and submit your CV alongside an optional Coversheet up to a maximum of two A4 pages.