Barista

Please note: this is an ongoing recruitment campaign.

House of Commons

The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 28.97%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Customer Experience and Service Delivery team delivers integrated facilities management services to ensure a comfortable, safe, and efficient environment for MPs, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.

Catering Services sits within the Customer Experience and Service Delivery team and are responsible for the efficient operation of the House of Commons catering facilities. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests' requirements translates into our customer experience.

The Role

This is a great opportunity for a customer focused individual to join a thriving team within a busy coffee bar, right in the heart of the Parliamentary community. We want to inspire our customers to love great coffee. We are all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers.

We are looking for an enthusiastic individual to deliver the perfect cup of coffee to every customer; to provide exceptional care and give a polished and professional service, exceeding our customers' needs and expectations.

Some of the responsibilities for this role include:

• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Interact with customers, assess customers' needs and references, and take orders.
• Respond promptly to requests from customers in a polite and professional fashion, making recommendations and up-selling additional products with a positive suggestive sales approach when appropriate.
• Maintain an up-to-date working knowledge of the product offering and daily specials, including allergen information.
• Demonstrate product knowledge by advising the customer/answering queries, explaining how products are made.

Skills and Experience

To be successful in this role you will demonstrate:

• Experience providing barista-made coffee in a similar role within a high volume, high-quality cafeteria/coffee bar/hospitality establishment.
• Experience of delivering an excellent standard of hospitality service within a customer facing catering role, demonstrating flexibility and the ability to respond to the ever-changing dynamics of the service environment and the needs of different groups of people.
• Ability to engage with a variety of people and adapt style and content to meet audience needs whilst upholding the values of equality, diversity, and inclusion, demonstrating an understanding of how personal behaviour affects others.

Next Steps and Additional Information

CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit.

More information on the role and the full criteria can be found in the Job Description.