Availability & Capacity Manager
Posted 6 hours 47 minutes ago by Smartedge Solutions Ltd
Contract
Not Specified
I.T. & Communications Jobs
Wiltshire, Salisbury, United Kingdom, SP1 1
Job Description
- Oversee and ensure adherence to policies, handling all related activities efficiently.
- Capacity Planning and Forecasting: Establish and maintain plans for current and future demands, track IT resource usage, and forecast needs considering service level agreements and other performance requirements.
- Working closely with the Digital Partnership monitoring teams, promptly identify capacity issues, provide capacity/availability trending information to allow for effective forecasting.
- Stakeholder Collaboration: Act as a subject matter expert for capacity and availability related issues, collaborate with other Service Management departments, and ensure stakeholder resources are identified and coach
- Reporting and Relationship Management: Produce high-quality reports and manage associated actions, maintain and improve Problem Management documentation, build effective working relationships with customers and suppliers, and lead operational and management-oriented meetings.
- Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
- ITIL V4 Foundation certification required, further ITIL certifications are desired
- Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
- Understanding of cross systems interrelations in context of the global business process
- Understanding of Service Management Framework Quality documentation and report writing ability General management skills, experience of managing meetings, and problem-solving skills desired Experience of working with 3rd parties