Associate Director, International HR Operations

About MSI

MSI Reproductive Choices is one of the world s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too. #

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

This is a senior role within the Global Support Office HR team. It reports to the Global Director of People and Culture and has oversight and line management responsibility of the recruitment, the HR operations and the organisational transformation functions. The Global Support Office comprises approximately 280 employees based across a number of different locations internationally and in the UK.

The recruitment function is responsible for the recruitment, selection, onboarding and contract negotiation of all MSI Global Support Office (GSO) employees who may be based either in the UK with a UK contract or in an MSI country programme with a local contract but with GSO responsibilities.

The HR Operations function shares responsibility with recruitment for contracting and is responsible for pay and benefits; workforce planning and change management; employee performance management and grievance and conflict resolution.

The Transformation function is responsible for MSI s Employee Value Proposition strategy, our Diversity, Equality and Inclusion strategy, our employee engagement and other initiatives contributing to the development of our inclusive people focused approach.

The Associate Director of HR Operations will directly line manage an International Recruitment Manager, an International HR Operations Manager, an International HR Operations and Recruitment Manager

About You

For us, it s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as One MSI . It s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you ll need the following skills:

• Excellent communication and people management skills that translate across multicultural environments
• Ability to support, advise and manage senior stakeholders across a multi-cultural environment: ability to balance provision of excellent internal departmental support and management of stakeholder expectations
• Ability to provide objective and evidence based analysis and advice; analytical and engaged by problem solving at a strategic and operational level.
• Ability to create and work within transparent, equitable and inclusive approaches.
• Self-directed, effective at prioritizing, completing and finishing.
• Commercial acumen and a general interest in business operations; financial acumen to be able to ensure pay and reward calculations are accurate and using correct formulas and to be able to manage a sub-departmental budget in Excel.
• Ability to evaluate jobs to assess their positioning on a competency framework and salary scale.
• Ability to work with ambiguity.
• English fluency essential; ideally, but not essential, French language skills.

To perform this role, you ll need the following experience:

• Previous experience at business partner level in a large organization with a multi-country footprint;
• Excellent working knowledge of UK legislation in relation to UK employment, plus a broader knowledge of employment legislation outside the UK.
• Experience of HR management through the employee lifecycle including performance management, management of disputes and grievances and ideally tribunal and labour court experience.
• Line management experience and ideally team management experience of a HR function.
• Excellent experience of managing pay and reward in multinational environments.
• Significant experience in providing support and technical advice to stakeholders on workforce planning, change management and restructuring and redundancy processes.
• Experience of contracting employees based in international locations where they are either employed by the headquarter UK based organisation or employed by a local entity, whether this is a business partner organisation or an employer of record, with a demonstrable understanding of the differences and complexities of labour and likely tax requirements and right to work;
• Experience of recruitment of junior and senior level positions in both UK and international labour markets;

Formal education/qualification

• Educated to degree standard or equivalent in a business relevant degree
• CIPD qualified
• Job evaluation methodology trained.

Please view the job framework on our website.

Location: London (2 office days per week)

Full-time: 35 hours a week, Monday to Friday.

Contract type: 14 month FTC (Maternity cover).

Salary: £55,200 £71,550 per annum for UK based candidates. Discretionary bonus + benefits. For all other locations, the salary will be banded within the national context.

Salary band: BG 11

Closing date: 14th January 2025 (midnight GMT). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.