Advice and Training Manager

Hours / work pattern: 28-35 hrs / Monday to Friday - you can express an interest in working between 28 and 35 hours per week, but even part time applicants must be available to work across all 5 days.

Location: Main office (BS1)

Are you a natural leader with a passion for helping others and driving change? Do you thrive in a fast-paced, mission-driven environment? We're seeking an Advice and Training Manager to oversee our multi-channel advice service, delivering life-changing support to those in need.

You'll be responsible for leading and supervising staff while also providing training and support to a dedicated volunteer team. You'll ensure that our advice services meet the highest standards, while adapting to the ever-evolving needs of the people we serve. From overseeing day-to-day service delivery to introducing new channels and delivery points, you'll help shape how we reach and assist the community.

What Makes This Role So Exciting?

You'll be at the helm of a vital service that reaches people at critical moments in their lives. Every day will bring new challenges and opportunities as you work with a passionate team committed to continuous learning and improvement. Whether you're managing unpredictable client situations, coordinating multiple referrals, or driving innovation in service delivery, this role will keep you engaged and inspired.

Key Responsibilities:

• Lead & Supervise Staff: Guide, support, and motivate a team of staff, ensuring they have the resources and training to succeed in their roles.
• Train & Develop Volunteers: Provide comprehensive training, ongoing support, and coaching to volunteers, helping them build their skills and confidence in delivering high-quality advice.
• Ensure Quality & Compliance: Oversee advice delivery to ensure it meets regulatory, funder, and internal standards.
• Drive Change & Innovation: Adapt services to meet the changing needs of the community, including implementing new delivery channels and access points.
• Navigate Challenges: Manage unpredictable demands, handle clients in difficult situations, and coordinate multiple referrals from different partners and channels.
• Foster a Culture of Excellence: Champion continuous learning, support professional development, and encourage a culture of responsiveness and improvement.

What We're Looking For:

• A proactive, hands-on leader with a passion for coaching and developing people.
• Experience in managing staff and training volunteers, with a focus on building strong teams.
• A solutions-oriented approach, with the ability to adapt to new challenges and changes in service delivery.
• A strong communicator who thrives in a dynamic, client-focused environment and is comfortable managing multiple priorities.
• A commitment to maintaining the highest standards of advice and service delivery, ensuring we make a lasting difference in the community.

Why Join Us?

This is more than just a job-it's an opportunity to lead a talented team, shape the future of our Core Advice Service, and have a tangible impact on people's lives. If you're excited by the idea of leading a service that changes lives, supporting both staff and volunteers to reach their full potential, and embracing new challenges, we want to hear from you!

What we give our staff

At Citizens Advice Bristol we truly value our colleagues and we show that in what we offer. These range from flexible working arrangements and generous leave entitlement and a pension scheme.

• We offer great learning and development opportunities and an Employee Assistance Programme
• Healthy work/life balance with a flexible approach to working arrangements
• Generous 5.6 weeks pa plus public holidays pro-rata
• Free hot beverages in our offices
• Excellent city centre location with great transport links
• Comprehensive maternity, adoption and shared parental leave
• Learning, development and personal growth opportunities

Closing date: 12pm on Monday 6th January 2025.

Interviews: Week commencing 11th January 2025.

To apply, please visit our website via the button below.