3rd Line Support Engineer

We're looking for an experienced 3rd Line Support Engineer to join our clients dynamic MSP team! If you thrive on solving complex IT issues and enjoy working with a variety of clients, this could be the perfect role for you. My client are a leader in the IT Managed Services space and are always on the hunt for talent individuals with a hunger to learn and progress and a passion for IT and Tech.

Key Responsibilities: Provide advanced technical support for Hardware and Software issues Troubleshoot and resolve escalated issues Provide technical support for networking, infrastructure and Cloud technology Delivering exceptional customer service with the ability to go above and beyond Hands on technical problem solving approach. Ability to prioritise and manage workload in a methodical way

Key Skills: 3+ Years MSP experience Strong expertise in Windows Server (2016, 2019 & 2022), Active Directory, Group Policy and Azure AD/Entra ID Office 365 and Exchange experience (2016 & 2019) Advanced in managing and troubleshooting VoIP Systems Virtualization experience (Hyper-V, VMware) Understanding of Networking - working with Routers, Switches, Servers, Firewalls, VPNs, VLANs and general support and troubleshooting. Understanding of DNS, DHCP, TCP/IP and WAN/LAN Tech Experience or Understanding of PowerShell Scripting (Desirable)

Location: Liverpool (Hybrid Working) Work Pattern: 8:45am - 5pm Monday to Friday Salary: £35k - £45k DOE

If you have the relevant skills above and want to join a growing and market leading MSP in the Liverpool area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you!

This is an urgent role that needs filling asap so apply now!