2nd Line Support Engineer

The Opportunity:

My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team where you will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month.

Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, whilst having a genuine passion for technology and the solutions they provide and be confident communicating with a wide range of people from juniors to senior executives.

You will also be given the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients, helping your client's overcome their day-to-day challenges and provide them with a great service and experience.

Skills and Experience:

• 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role is essential
• Experience working for an MSP is essential
• Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync)
• VMWare/Hyper-V knowledge
• Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
• Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)
• Ability to work under pressure and manage multiple projects
• Experience with onsite/offsite backup products and storage (including Cloud Storage)
• Excellent customer service skills
• Working within an ITIL environment, preferably holding a current qualification
• Technical qualifications such as CompTIA+, Network + would be advantageous
• Experience of Agile methodologies would an advantage
• A full driving licence (access to a vehicle is not required, but beneficial)

Please call and speak to John here at ISR to learn more about our exciting client based in the Cornwall area and their ongoing growth plans?