2nd Line Service Desk Engineer

2nd Line Service Desk Engineer - London Remote/Hybrid - £32 - 36KAn exciting opportunity has arisen for a 2nd Line Service Desk Engineer to join an expanding company based in London! This opportunity would suit a dynamic individual who is looking to work within an operationally mature team.

The role:

• Management and support to an appropriate level; solutions such as physical servers, networking, SAN infrastructure, virtualised solutions, security, Azure.
• Responding to alerts created proactive monitoring, ITSM & security tools, together with day-to-day management of client solutions such as Azure Backup and Site Recovery, VMware virtualised infrastructure and supporting SAN storage etc.
• Assisting in updating and deploying existing and new technologies / installation guides and ensuring client documentation is up to date.

The ideal candidate:

• Minimum 3 years' experience working as a Service Desk Engineer.
• Ideal technical skills (at 2nd Line level):
  • Microsoft Windows (10 & 11) & Apple OS
  • Microsoft Server (2012, 2016, 2019 & 2022)
  • Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive for Business, Forms, PowerApps/Flow, PowerBI, Intune/Endpoint Manager/Autopilot)
  • Microsoft AD, Windows Server, Exchange Server, RDS
  • Hosted Telephony Administration (RingCentral/8x8)
  • Server & SAN solutions (Dell/HPE)
  • Backup & DR (Microsoft/Veeam/BackupExec/Azure)
  • Virtualisation Management (VMware/Hyper-V)
  • Networking (Cisco/HPE/Dell)
  • Firewall Administration (Cisco/WatchGuard/Fortigate)
  • Microsoft Azure

2nd Line Service Desk Engineer - London Remote/Hybrid - £32 - 36K