2nd Line IT Support Technician

Posted 7 hours 25 minutes ago by IT Talent Solutions Ltd

£35,000 - £40,000 Annual
Permanent
Not Specified
Other
Oxfordshire, Oxford, United Kingdom, OX1 1
Job Description

IT Support Technician Role - Represented by IT Talent Recruitment

We are delighted to be representing our client in their search for a Customer-Focused IT Support Technician to join their team in Oxford. This is an office-based role with a focus on delivering exceptional customer service and technical support.

Role Overview

As an IT Support Technician, you will play a key role in providing first-class technical support and customer service to our client's diverse customer base.

Key Responsibilities

  • Investigate and diagnose technical issues.
  • Implement solutions effectively and document all actions taken.
  • Maintain clear and consistent communication with customers throughout the process.
  • Prepare equipment and services in alignment with work specifications and deadlines.
  • Carry out on-site and remote implementation of hardware and services.
  • Ensure all supported networks are fully documented and records are kept up to date.
  • You will excel in this role if you have a proven track record in customer service and technical support, combined with experience in client-facing or desk-side support roles.

Key Attributes

  • Quick learner with the ability to follow processes and procedures.
  • Strong prioritisation skills to manage multiple open cases simultaneously.
  • Exceptional problem-solving skills paired with excellent customer service and communication abilities.

Essential Skills

  • Strong understanding of Windows Server environments, including:
    • At least one of the following: 2003, 2008, 2008R2, or 2012.
    • Active Directory, Group Policy, DHCP, DNS, File Sharing, and Remote Desktop roles.
    • Microsoft Exchange.
  • Expertise in Microsoft Windows Desktop OS.
  • Proficient troubleshooting of TCP/IP Networking.
  • Experience in IT support and problem-solving.

Desirable Skills and Qualifications

  • Relevant certifications such as Microsoft or Cisco.
  • Experience installing Windows Server products in customer environments.

Additional Beneficial Skills

  • Familiarity with:
    • Office 365, SharePoint, Hyper-V, Cisco, OpenBSD, Mac OS.
    • IT hardware and ADSL technology.
    • Microsoft Windows Small Business Server series.
    • Advanced skills in MS Windows XP, Vista, and Windows 7.
    • Basic TCP/IP Networking knowledge.
    • Microsoft Office suite (2003/2007/2010/2013).
    • Microsoft Exchange Server (2003/2007/2010/2013).
  • Full UK driving licence is required.