1st/2nd Line Support Engineer

Posted 1 day 8 hours ago by The Workplace Consultancy

£25,000 - £30,000 Annual
Permanent
Not Specified
Other
Tyne And Wear, Newcastle Upon Tyne, United Kingdom, NE125
Job Description

Radius is seeking a talented 1st / 2nd Line Support engineer. This role is predominately remote, however you must have a driving license and own a car. Training and career progression.

  • Provide end user support via remote technologies and telephone support
  • Flexibility to attend customer sites to provide on-site support as required
  • Technical support for all endpoints - desktops; laptops and mobile devices.

Demonstrable experience with:

  • Microsoft Windows Desktop/Server Operating System
  • Microsoft 365 product suite
  • Microsoft Azure Active Directory
  • Microsoft Endpoint Manager
  • Proven experience supporting the following, within Office 365
  • User and Group management (including creation and deletion)
  • Desktop and Mobile Device Management (including remote administration, and troubleshooting)
  • Windows OS Experience (Windows 10 to Windows 11)
  • Hardware fault diagnosis (Windows; Android and IOS devices
  • An understanding of TCP/IP networking
  • Experience working with ITSM platforms such as ServiceNow
  • Understanding of ITIL workflows and practices covering Incident, Problem and Change Management and Request Fulfilment
  • Knowledge and understanding of working to defined SLAs and KPIs
  • Confidence to pursue necessary investigations and apply theories which ensure integrity of data and systems