1st Line Engineer

Job Title: 1st Line Support Engineer
Location: Northampton
Job Type: Permanent

Are you a passionate problem solver? Do you thrive in a dynamic, fast-paced environments? If so, our client is looking for a motivated 1st Line Support Engineer to join their Service Desk team!

Role Responsibilities:

• Manage technical cases with care, keeping clients informed and satisfied with progress updates.
• Ensuring requests are resolved in a timely manner, in line with agreed SLA.
• Collaborate with the team to monitor and support client IT systems, using our monitoring software.
• Recognize when to escalate issues and act swiftly to ensure fast resolutions.
• Oversee ongoing technical matters to ensure timely completion.

Requirements:

• Proven track record in problem-solving and staying on top of tasks with minimal supervision.
• Team player with strong communication and organizational skills
• Experience and knowledge across the windows stack which includes Windows 10, Microsoft Office 365, Windows Servers (2019 & 2022), Microsoft Exchange Server (2019)
• You have the confidence to work on your own initiative and proactively handle challenges.
• Strong writing skills and the ability to relay complex information clearly.

If you're a dynamic problem solver with a passion for technical support, we urge you to apply now!