Working with People and Communities to Improve General Practice in Primary Care

Improve healthcare delivery and patient satisfaction in just two weeks

Incorporating more engaging and inclusive practices into your workspace can improve productivity and foster positive work environments. In the healthcare system, it can go a step further and save lives.

On this two-week course from NHS England, discover how you can help primary care settings by supporting diverse communities. Learn how to implement patient-centric approaches that prioritise inclusivity and empowerment.

Explore different models of inclusive primary care engagement

On the first week of this course, you’ll explore various models of primary care engagement, ranging from patient participation groups to community partnerships.

You’ll gain insights into effective strategies for fostering inclusivity and collaboration in healthcare delivery through case studies and NHS expert guidance.

Help patients feel empowered and included in their healthcare journey

Marginalised groups often experience the greatest healthcare inequalities. This course will demonstrate how you can become an administrator and an advocate for these communities by adopting a primary-care-for-all mindset.

You’ll unpack how to address barriers to access and implement inclusive healthcare practices. Towards the end of this course, you’ll be ready to reflect on your role in the healthcare system and practically apply learned skills to improve patient experiences.

Become an impactful healthcare professional in the NHS system and beyond

By the end of this course, you’ll feel confident in engaging with people and communities to deliver impactful healthcare services. You’ll foster collaborative partnerships, enhance patient involvement, and effectively address health disparities, ensuring equitable healthcare delivery and patient satisfaction.

This introductory course is designed for learners interested in learning more about holistic primary care strategies.

It’ll be particularly useful for those already working in healthcare, such as GP practitioners, and those involved in the NHS system.

People who work for NHS organisations are eligible for a fully-funded upgrade on this course.

A partnership between the NHS and FutureLearn means that NHS or social care staff and students can receive a fully-funded upgrade of this course. Check the eligibility criteria.

People who are members of a Patient Participation Group at a GP practice in England are also entitled to a fully-funded upgrade of this course. Please follow the link below, using your usual email address. After confirming your email address, select option 2 and when asked, please enter the name of the GP Practice as your organisation and then select eligibility group J.

To upgrade, please register via the NHS Leadership Academy Verify platform. If you have already registered on FutureLearn, please make sure you use the same email address when you use the Verify platform above.

This introductory course is designed for learners interested in learning more about holistic primary care strategies.

It’ll be particularly useful for those already working in healthcare, such as GP practitioners, and those involved in the NHS system.

People who work for NHS organisations are eligible for a fully-funded upgrade on this course.

A partnership between the NHS and FutureLearn means that NHS or social care staff and students can receive a fully-funded upgrade of this course. Check the eligibility criteria.

People who are members of a Patient Participation Group at a GP practice in England are also entitled to a fully-funded upgrade of this course. Please follow the link below, using your usual email address. After confirming your email address, select option 2 and when asked, please enter the name of the GP Practice as your organisation and then select eligibility group J.

To upgrade, please register via the NHS Leadership Academy Verify platform. If you have already registered on FutureLearn, please make sure you use the same email address when you use the Verify platform above.

• Explain the purpose of involving people and communities in primary care and what this can look like in practice
• Explore what different models are out there for Public Participation Groups and how these models could be applied in practice
• Identify the principles of involving people
• Investigate how to diversify involvement
• Explore how to involve most marginalised groups
• Develop techniques to facilitate engagement effectively