Internal Communications Senior Manager (Trading)

INTERNAL COMMUNICATIONS SENIOR MANAGER (TRADING)

Salary: £49,000 - £53,000 per annum

Reports to: Head of Internal Communications

Department: Policy, Information and Communications

Location: Stratford, London w/ high-flex (1 - 2 days per week in the office)

Employment type: Permanent

Working hours: 35 hours per week

Closing date: Sunday 1 December 2024, 23:55

Interview dates: w/c 9 December 2024

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone who shares our vision, someone like you.

We have an exciting opportunity for you to join us as an Internal Communications Senior Manager (Trading). We need you to be responsible for developing and delivering a cohesive internal communications strategy that engages Trading's diverse workforce, including staff across the retail chain, online marketplaces, and new commercial ventures, in alignment with CRUK's organisational goals and the Trading growth strategy.

Further to this, you'll ensure that all internal communications are aligned with the department's objectives, enhance staff engagement, and support the successful execution of key initiatives. Working closely with Trading's senior leadership team to influence internal communications priorities, you'll manage internal messaging, and lead efforts to continuously improve the effectiveness of Trading's internal communications.

What will I be doing?

• Leading the development and execution of a strategic internal communications plan that effectively engages Trading's 2,000 staff and 15,000 volunteers
• Acting as a key strategic partner to the central internal communications team, ensuring seamless integration and delivery of charity-wide communications appropriately to Trading staff
• Overseeing the strategic planning, coordination, and approval of all internal communications to Trading, including high-impact weekly newsletters and other critical communications channels
• Collaborating with national and regional PR teams to ensure internal and external communications are aligned and integrated
• Providing active leadership within the Trading Internal Communications team, ensuring the team delivers innovative and best-in-class internal communications
• Overseeing the Trading communication platform, ensuring timely, relevant and impactful updates to Trading staff
• Leading the measurement and evaluation of trading internal communications, setting benchmarks, KPIs and using data-driven insights (including staff surveys) to continually refine communications strategies, drive engagement and improve impact
• Partnering with the Trading leadership team to design and implement trading staff and volunteer recognition programmes
• Acting as the internal communications senior point of contact for business continuity, issue management or reputational risk issues in trading.

What skills are you looking for?

• Extensive experience in leading and delivering high-impact, multi-channel internal communications strategies that align with business objectives. Ideally gained in a large, complex organisation within the commercial or charity retail sectors.
• Proven ability to design communications strategies that drive engagement and support organisational goals
• Demonstrable experience in building relationships, influencing, and managing relationships with a diverse range of senior stakeholders
• Strong ability to influence and advise senior leadership on internal communications strategies and decisions
• Proven ability to instil confidence in decision-making while maintaining positive, productive working relationships. Capable of leading with authority, while fostering a collaborative and inclusive environment.
• A forward-thinking strategic approach, adept at using data, insights, and feedback to inform and refine internal communications strategies
• Outstanding written and verbal communications skills, with the ability to distil complex and sensitive information into clear, compelling messaging for a range of audiences
• Proven ability to motivate and inspire others, creating a positive, collaborative team culture
• Extensive experience in planning, prioritising and managing high-level internal communications projects and strategies with the ability to make informed decisions under pressure
• Proven experience in leading and managing teams, with a focus on setting strategic direction and defining performance expectations
• High proficiency in using a content management system for intranet and digital communications - including Microsoft Sharepoint.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We review pay annually and aim to recognise individual performance and achievements.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview.

Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.