Help Desk Analyst II

We are seeking an IT Support Technician to join our client in Bristol, the IT Support Technician will earn £28,000 - £30,000 per annum along with additional benefits and bonus opportunities. The IT Support Technician will have the ability of hybrid work, mainly being onsite, handling mainly 1st line duties with some elements of 2nd line.

Overall, the IT Support Technician should be comfortable working in a team and capable with the below IT Support Technician responsibilities and tasks:

Key Accountabilities:

• Liaises with 3rd party suppliers and sources IT equipment in a cost-effective manner from recommended suppliers
• Communicates with internal customers via the Helpdesk, telephone or face to face.
• Maintains a log of any software or hardware problems detected.
• Allocates more complex service issues to the relevant IT member.
• Arranges for external technical support where problems cannot be resolved in house.

Capabilities, Skills and Experience Required

• Ability to manage time and prioritise requests based on urgency and importance.
• Previous helpdesk experience
• Strong verbal and written communication skills
• Customer service focused.
• Team orientated attitude to help co-workers, customers and departments with technical problems.
• Motivation to learn new skills and Technologies.
• Any real world and hands on experience with the following technologies will differentiate candidates:
• Citrix XenApp, Windows Server 2016, Office 365, Azure, Active Directory, VMWare 6.7, Teams Telephony, Network Security protocols
• Excellent team play
• Strong communication skills (verbally and written)

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