Deputy Service manager

Would you like to work in an environment that supports growth and professional development?

Do you have experience managing support teams in healthcare or social services?

Would you like to make a meaningful impact in the lives of individuals with complex needs?

We are working with a well-established UK charity that specialises in providing support for individuals with complex neurological conditions. They are seeking a dedicated Deputy Service Manager to join their team.

Benefits:

• Competitive Salary: Up to £36,000 per annum
• Annual Leave: 25 days plus bank holidays
• Pension Scheme: 7% employer contribution, 5% employee contribution
• Health Policy: Cashback on optical, dental, and therapy treatments
• On-Site Gym: Free access
• Convenient Location: Close to Godalming Station and free on-site parking
• DBS Provided: Free of charge
• Additional Perks: Discounted/free food, enhanced company sick pay, and an employee referral programme

Role Overview

As the Deputy Service Manager, you will ensure the highest standard of care and safety for residents, adhering to safeguarding guidelines and quality regulations. The role includes mentoring and supporting staff teams to consistently meet and exceed these standards and overseeing that teams work within the Key Lines of Enquiry (KLOEs) framework.

Responsibilities include (but not limited to)

• Team Leadership: Lead, coach, and organise the team, including rota management, to ensure optimal staffing.
• Staff Development: Conduct appraisals, supervisions, and inductions for Senior Support Workers and Support Workers.
• Training Management: Ensure all staff training is up to date, with demonstrated competency.
• Implementation Support: Assist in implementing management decisions, including peer support as required.
• Communication: Foster open communication and constructive feedback.
• Medication Administration: Administer prescribed medications as required.

About you

• Strong communication skills to liaise with the public, trustees, and professional bodies.
• Proficiency in Microsoft Office and Outlook.
• Minimum QCF Level 3 in Health & Social Care, with a willingness to attain Level 5 if needed.
• Knowledge of safeguarding regulations, CQC notifications, and standards.
• Experience in staff management and development, MCA, and DoLS.
• A high level of professionalism, flexibility, and commitment.
• Familiarity with CQC standards for inspections.
• Two years in a team development role.
• Full, clean driving licence.
• Experience handling investigations, disciplinary procedures, and ER issues.

If this rewarding opportunity is of interest please get in touch now! We are reviewing CV's as they come in. We would be happy to share a detailed job description with you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.