ASB Case Manager

Company: Barking and Dagenham Reside Regeneration Ltd
Location: Hybrid/Patch Based (Barking and Dagenham)/Home
Responsible to: Neighbourhood and Enforcement Lead
Salary: £40,000 - £45,000 p.a

About the Role

As an ASB Case Manager, you'll take the lead on tackling anti-social behaviour and serious tenancy breaches. Managing a caseload of complex and high-risk incidents, you'll utilise enforcement tools and collaborate with key partners to resolve cases effectively and swiftly. You'll prepare legal notices and represent Reside in court when required, while also supporting victims and witnesses through the legal process. This role is critical in ensuring residents feel safe in their homes and neighbourhoods, delivering a professional, customer-focused service aligned with our policies.

About You

You'll have a deep understanding of ASB, community safety, and housing legislation, paired with hands-on experience managing cases and preparing for legal proceedings. Your ability to work empathetically with vulnerable groups, alongside strong collaboration and communication skills, will be key.Proficiency in IT and a fullUK driving licence are also required. Mediation skills and experience of chairing multi-agency meetings are desirable.

Job Purpose

To provide a customer focussed, proactive, comprehensive and high quality anti-social behaviour service to residents of Reside residents, taking the lead on tackling serious neighbour nuisance, anti-social behaviour and other serious breaches of the tenancy agreement.

The role combines elements of enforcement (around anti-social behaviour and other associated tenancy breaches) and community safety (keeping residents safe in their homes and neighbourhoods). To manage a caseload of ASB cases, including complex and high-risk incidents.

Utilise all available tools and enforcement methods to resolve ASB cases swiftly and effectively, including collecting evidence to support enforcement actions being taken. Prepare legal notices, witness statements, and case documentation, representing Reside in court where necessary.

Work proactively to deliver a customer-focused ASB service in line with our policies and procedures. To support victims and witnesses through the legal process, providing advice and guidance as appropriate. Attend multi-agency meetings and represent Reside in discussions with the local authority, police, and other key partners.

Collaborate with internal teams such as Neighbourhoods and Income Management to ensure a collaborative and seamless approach to case handling and resolution as appropriate. To ensure the appropriate handling of detailed, sensitive and criminal information, taking all necessary precautions to ensure its accuracy, relevance and correct use.

The post holder will deliver high levels of satisfaction to Reside tenants for the services managed. Break the mould! Encourage unconventional thinking! Inspire inventive solutions and question traditional housing practices.

Key Accountable Areas

• Directly responsible for the delivery of high quality, efficient and compliant Anti-Social Behaviour Service for Reside, delivering the customer facing and operational case management aspects of the ASB service. This will require a 'can do' approach to service management to exceed expectations as the norm
• Investigate all reported cases of ASB in accordance with the Reside's policies and procedures. Provide ongoing support and regular proactive feedback to customers, updating regularly on the progress of their case
• Give advice to people reporting / perpetrating serious anti-social behaviour issues with the aim of resolving issues as early as possible
• Provide excellent customer care to resident's when dealing with complaints and allegations of anti-social behaviour
• Where appropriate provide a mediation service to local residents who are involved in a neighbour disputes and/or refer to other specialist organisations which provide this service
• Instruct on cases requiring legal action and work closely with the Reside's litigation team and where required, counsel, to take prompt and effective legal action
• Carry out all actions as required as part of the litigation process. This includes gathering evidence and producing all relevant paperwork including writing witness
  statements, preparing documentation for court. Act as a professional witness, when required
• Support witnesses at court and ensure they have been fully briefed
• Organise and carry out service-related evictions as required, in accordance with the council's policies and procedures. Liaise with the relevant officers throughout the process and involve other partners where necessary
• Ensure that the services provided are delivered in accordance with Reside's policies and procedures, legislation, regulation and reflect best practice and always deliver excellent customer service
• Work in partnership with Income Management and the wider Neighbourhood Team to ensure collaboration in management of tenancy breaches related to both service areas, ensuring a joined-up approach to maximise delivery of effective outcomes
• Maintain up to date knowledge of relevant legislation and case law in respect of tenancy enforcement, human rights, prevention of harassment and crime and community safety
• Represent the organisation in a professional manner at external forums such as MARAC meetings and case conferences as required
• Work in partnership with Police, Health, Social Services and other agencies to manage issues of care and risk to others. At all times ensure that relevant information is shared in accordance with Information Sharing Protocols and in compliance with the requirements of the Data Protection Act 2014 at all times
• Drives an increase in contact with tenants as we seek to develop effective relationships of high trust that enables tailored and bespoke service to be developed that facilitates a highly customer centric service delivery model

ASB Case Manager full job description (PDF, 151 KB)

Neighbourhoods structure chart (PDF, 111 KB)

Application Process

To apply, please upload your CV and a supporting statement to email by 5 January 2025.

It is crucial to include a supporting statement (no more than 2 sides of A4) addressing how your skills, knowledge, experience align with the post's requirements outlined in the job description and person specification.

Selection Process

CVs and supporting statements will be shortlisted based on the skills, knowledge, experience criteria specified in the person specification of the job description.

Shortlisted candidates will be informed of the outcome of their applications by 9 January 2025.

Successful candidates will be invited for an interview on 21 January 2025.

Additional interview details will be provided to shortlisted candidates in due course.