Account Manager / Scheduler

Account Manager/Scheduler

Permanent

Sutton

£25,000

Working Hours: Monday - Friday 8am -5pm (office Based)

Our established family owned FM service provider client is currently looking for an Account Manager to join their team. The focus of the position will be to provide support to the Business with scheduling and customer services of their clients.

Main Responsibilities of the Account Manager

• Booking in Facilities Management work/tasks for the field team
• Liaising with Clients/Operatives on the jobs that need to be carried out
• Scheduling of the engineers/cleaners to attend client sites
• Post Clean Reports
• Invoicing Spreadsheet completion
• Filing
• High levels of customer service, answering calls from Clients, customers and the field team in regards to new tasks or current tasks
• Handling client complaints in a prompt manner and escalating to the relevant personnel

Experience and Skills required

• Previous Office Experience - Customer Service or Administration
• Scheduling experience is a bonus
• Good clear telephone voice
• Open to changing tasks
• Able to multi-task
• Experienced with Microsoft packages
• Able to work on own initiative and self-manage/support others
• Methodical

Closing date is 26.10.2024

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.