Helpdesk Administrator

Job Title: Helpdesk Administrator Salary: £25,000 Location: St. Albans Contract: Permanent Hours: Monday to Friday - 8am-4:30pm or 8:30am-5pm COMPANY PROFILE With over 25 years of experience, provides top-tier construction, engineering, and facilities management solutions. As an equal-opportunity employer, they foster a supportive environment for staff development and prioritise safety, quality, and timely delivery. They are now recruiting a Helpdesk Coordinator to join them in their office near St. Albans. SKILLS REQUIRED General administration experience Excellent communication skills written & verbal Good numerical skills Able to work off your own initiative Thrive under pressure and working towards deadlines UK Driving License - due to office location RESPONSIBILITIES Handle helpdesk calls, emails, and contract inquiries. Work with Contract Managers to coordinate maintenance visits. Arrange callouts, issue PPMs, and track engineer updates. Approve time sheets, organize PPM visits, and ensure SLA compliance. Maintain site files, manage remedial works, and approve invoices. Keep contract files updated, manage scheduling, and oversee renewals. Ensure compliance paperwork is filed and audit-ready. BENEFITS 20 days holiday plus bank holidays Company pension scheme Free parking onsite Private BUPA healthcare Team Socials Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.