EUD Analyst

We are looking for an End User Device Analyst to work within public sector.

Location: Onsite - Southampton

About the role: You will be responsible providing ensuring the quality of the service provided is of a high standard providing the customer with an excellent experience and delivering within the agreed SLA's.

Essential Skills: The ideal candidates will hold Active SC and have an extensive End user device analytical background, with the following skills/experience:

• Experience working in ICT operational delivery
• Experience of supporting Windows 10, smartphones, laptops and desktops
• Experience of resolving incidents, requests and problems
• Experience of identifying and delivering service improvements
• Experience of using ServiceNow.