Customer Service Advisor

Customer Service Advisor - Swansea - Permanent

Your new company
Your new company is a well-established organisation based in the heart of Swansea. My client is seeking a proactive, confident and motivated individual to join their team in the capacity of a Customer Service Advisor.

Your new role
Your new role as a Customer Service Advisor is a varied role. Your new role will require you to operate in a fast-paced environment and be adaptable to changes. Your responsibilities will include but not be limited to:

• Acting as first point of contact for all customers, ensuring high quality customer service is delivered at all times.
• Escalating any customer complaints as required.
• Handling customer enquiries in a timely manner.
• Managing customer expectations effectively.
• Utilising the Microsoft Office package on a daily basis.
• Logging call information onto a CRM system.

What you'll need to succeed
The successful candidate will be an individual who is capable of working at pace and with accuracy. You will be organised and have proficient IT knowledge. You must be a clear and confident communicator with strong customer service skills. You will be an individual who can act professionally and a strong team player.

What you'll get in return
In return, you will have the opportunity to join a fantastic team within an exciting, growing organisation. You will receive a competitive salary of £25,000. The working hours for the role are 9-5, Monday to Friday. The organisation offers a pension scheme and free parking.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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