Centre & Volunteer Supervisor

Centre & Volunteer Supervisor (Driving Licence Required)

Important Note: Only CVs accompanied with a covering letter will be considered.

Job Description

Report to: Head of Food Distribution and Volunteering

Responsible for: Leading the food distribution service and quality assurance at Hackney Foodbank s allocated Food Distribution Centres located across the borough of Hackney. This includes ensuring all our visitors have a positive experience when collecting their food parcels and are signposted to other provisions appropriately; being responsible for directing the volunteers, working closely with the Head of Food Distribution and Volunteering, Health and Safety, and promoting best practice at each centre. This role will also involve administrative tasks, organising and carrying out home deliveries for visitors, inputting data on visitors journeys accurately into a database, driving the Hackney Giving Van occasionally and regularly driving a Luton van to the various Distribution Centres.

Part-time: 25 hours per week, evening and/or weekend work is required

Salary: £27,500 per year (pro-rata for 25 hours per week)

Compulsory: Must have a UK manual driving licence

Specific responsibilities:

Attend Hackney Foodbank s Food Distribution Centres to ensure each Centre is run in accordance with HFB s best practice procedures.

Treat visitors to the Food Distribution Centres with the utmost respect

Work with volunteers to ensure a safe and efficient setup, including H&S responsibilities

Manage all volunteers on site delivering services

Ensure effective data capture and input onto the system

Work with internal and external stakeholders to ensure relevant and up-to-date signposting partnerships and referral systems are working efficiently

Confident in responding to telephone and email inquiries from referral agencies and visitors

Manage system for home deliveries for visitors who have access issues

Person Specification

Essential:

Knowledge or experience working or volunteering with adults in crisis, understanding the importance of treating people with dignity and compassion

Knowledge or experience working or volunteering with support services

Knowledge or experience of coordinating volunteers

Ability to work in a team

Ability to keep a calm head in stressful situations

Organised and able to manage own workload

Good administrative skills and attention to detail

Excellent communication skills, in person, on the telephone and in writing

Ability to absorb information and relay it to a diverse range of individuals

Competency in Microsoft Office packages (Excel, Outlook, Word)

Ability to work with people from disadvantaged, marginalised, or socially excluded backgrounds

Full UK manual driving licence and good driving experience

Ability to be flexible in terms of working times and duties

Desirable:

Safeguarding experience

H&S Certified

1stAid Trained

Fire Marshall Trained

Experience of driving a Luton van

Experience of driving an electric vehicle

We will be interviewing candidates as they apply, so we encourage you to apply as soon as possible if interested!