2nd Line Service Desk Engineer - Perm - Keighley

Salary: £37,000 - £43,000

Location: Keighley

Job type: Fully on site

Our client is urgently looking for a Service Desk Engineer to join their team in Keighley on a full time basis.

The ideal candidate will have excellent communication skills, strong technical skills and customer management skills. We want customers to feel that their level of service delivery is excellent, not just that their SLAs are being met.

2nd Line Service Desk Engineer Responsibilities:

The purpose of the Service Desk Engineer is to provide outstanding IT support and incident resolution for our clients, ensuring prompt and effective handling of technical issues, maintaining critical system uptime, and delivering a seamless service desk experience. Customer satisfaction is key by creating strong client relationships, adhering to SLAs, and contributing to the smooth operation of client's vital public sector services.

The Service Desk Engineer will need to support the customer base utilising the KPI's and monitoring visible to them. This extends to the Service Desk Engineer visiting customer sites (offices, warehouses and off-site locations) for pro-active and reactive visits across the United Kingdom and sometimes abroad, to resolve user, software and physical hardware issues.

2nd Line Service Desk Engineer Skills:

• Proven experience as a Support Engineer, IT Support Specialist, or similar role.
• Comfortable communicating with senior stakeholders, executives and leaders.
• Intermediate level user in Microsoft packages especially in Word, Powerpoint and Excel.
• Experience in troubleshooting and supporting Microsoft environments (AD, Azure AD, Windows Server, GPO, Windows Desktop, SQL).
• Experience in Milestone and BriefCam applications and infrastructure.
• Solid networking knowledge - Firewalls, LAN configuration, troubleshooting and diagnostics.

2nd Line Service Desk Engineer Requirements:

• Happy to travel to customer sites and be away from home as needed.
• Willing and able to work evenings and weekends when needed.
• Ability to obtain Security Clearance (NPPV3+SC).
• Full UK driving license and own car.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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